Privacy Policy

The operator of the Long CVD website is responsible for its day-to-day operation and maintenance. For website access logs and information you voluntarily provide during a telephone enquiry, the website operator is the relevant personal information handler. You can contact us through the main number published on the website: 010 80422435.

This policy applies when you browse longcvd.com or voluntarily contact us using the main telephone number published on the website. The website currently offers no account registration, online forms or online payments.

If a subsequent residential service is provided by another entity with legal responsibility for that service, the service provider, purpose of processing, scope of information and retention arrangements will be explained before the relevant processing begins and will be governed by the formal arrangements agreed at that time.

When you call the main number, you may choose whether to provide your name, contact details, areas of interest, residential requirements and intended timing. Please provide only information needed for the current enquiry and do not provide sensitive information unrelated to it.

The hosting, content delivery, network and security infrastructure used by the website may process or automatically generate IP addresses, browser or device types, request times, visited URLs, response status, and error or security logs in order to deliver pages, diagnose faults and prevent attacks.

This information is used only where necessary for website operation, security and troubleshooting. It is not used for advertising profiles or cross-site tracking.

When you manually change the website language, the site sets a functional cookie named LONGCVD_LOCALE to remember your Chinese or English preference on later visits. It is retained for up to 12 months and is not used for advertising profiles, cross-site tracking or personalized marketing. You can delete or block it through your browser settings. If it is deleted, the website will default to Chinese.

The website currently offers no accounts, online forms, payments, advertising or advertising analytics. If hosting or network security infrastructure creates strictly necessary technical identifiers to maintain a connection or protect the service, their use is limited to what is required for those functions.

Information you voluntarily provide during a telephone conversation is used only to respond to the enquiry, understand your requirements and confirm any next steps with you. It will not be used for marketing unrelated to the original purpose of the conversation without separate consent.

Providers of website hosting, content delivery, network or security infrastructure may process access logs and language preferences while delivering necessary technical services. Apart from this necessary processing and disclosures required by law, regulation or a competent authority, the website does not arrange business sharing connected with website browsing.

If a subsequent residential service requires the involvement of another party or disclosure of information, this will be based on a formal agreement, a separate notice or your explicit request.

Access and security logs held directly by Long CVD are generally retained for no more than 180 days from creation. If a log is directly relevant to a security incident, troubleshooting, dispute or legal retention requirement, it may be kept for the period needed to complete that purpose. Technical logs retained independently by hosting or network security providers are governed by their applicable rules and the period necessary to provide the service. The language-preference cookie is retained for up to 12 months and can be deleted through your browser at any time.

Records of telephone enquiries that do not proceed to a specific service are generally deleted or anonymized within 12 months after the last substantive contact. If an enquiry proceeds to a service, or if contract performance, dispute handling or a legal obligation applies, the records are handled after the relevant purpose is complete and the necessary period has expired. Reasonable technical and organizational measures appropriate to the nature of the information will be used, but no method of network transmission or storage can guarantee absolute security.

To the extent permitted by applicable law, you may request access to, correction, completion or deletion of personal information you voluntarily provided, ask that its processing be restricted, or withdraw an earlier consent. Some requests may require identity verification. Records subject to a legal retention requirement may not be deleted immediately.

If you have a question about personal information handling or wish to make a request, please call the main number shown on this page.

The website and the services it describes are primarily intended for clients with full civil capacity. The website does not intend to collect personal information about minors. If this is genuinely necessary, the information should be provided by a guardian who has been informed and has consented.

This policy applies from the effective date shown on the page. If it is revised because the website's functions or applicable rules change, the updated effective date and policy will be published on this page.